Cookie Policy

1. What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide a better, more personalized learning experience and remember your preferences between visits.

2. How We Use Cookies

PolyglotPro uses cookies to:

• Remember your login status and preferences
• Track your learning progress across sessions
• Personalize course recommendations
• Analyze website performance and usage
• Provide customer support and troubleshooting
• Ensure platform security and prevent fraud

3. Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential	Required for platform functionality, login, and security	Session/1 year
Performance	Help us understand how you use our platform	2 years
Functional	Remember your preferences and settings	1 year
Analytics	Track learning progress and course effectiveness	2 years

4. Third-Party Cookies

We work with trusted partners who may place cookies on your device:

• Google Analytics: Website usage and performance metrics
• Payment Processors: Secure transaction processing
• Video Platform: Course video playback and quality
• Chat Support: Customer service and help features

5. Managing Cookies

Browser Settings

You can control cookies through your browser settings:

• Chrome: Settings → Privacy and Security → Cookies and other site data
• Firefox: Options → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Cookies and website data
• Edge: Settings → Privacy, search, and services → Cookies

Mobile Devices

On mobile devices, cookie settings are typically found in your browser's privacy or security settings.

6. Impact of Disabling Cookies

If you disable certain cookies, some features may not work properly:

• You may need to log in more frequently
• Your learning progress may not be saved between sessions
• Course recommendations may be less accurate
• Some interactive features may not function correctly

7. Cookie Retention

Different cookies have different lifespans:

• Session cookies: Deleted when you close your browser
• Persistent cookies: Remain until they expire or you delete them
• Learning progress cookies: Kept for up to 2 years for continuity

8. Updates to This Policy

We may update this Cookie Policy to reflect changes in our practices or applicable laws. We'll notify you of significant changes through our platform or by email.

9. Canadian Privacy Compliance

Our cookie practices comply with Canadian privacy laws, including PIPEDA (Personal Information Protection and Electronic Documents Act). We respect your right to privacy and control over your personal information.

10. Contact Us

If you have questions about our use of cookies or need assistance with your preferences:

Email: privacy@polyglotpro.ca
Phone: 1-800-LINGUA-1
Address: PolyglotPro Language Academy
123 Learning Street, Toronto, ON M5V 3A8, Canada

← Back to Home