Privacy Policy

1. Introduction

PolyglotPro Language Academy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our language learning services in Canada.

2. Information We Collect

Personal Information

• Name and contact information (email, phone, address)
• Language learning preferences and goals
• Academic progress and assessment results
• Payment information for course enrollment
• Communication records with instructors and support staff

Automatically Collected Information

• Learning platform usage data
• Device and browser information
• IP address and location data (Canada)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

• Provide personalized language learning experiences
• Match you with appropriate instructors and courses
• Track your learning progress and provide feedback
• Process payments and manage your account
• Communicate about courses, schedules, and updates
• Improve our services and develop new features
• Comply with Canadian privacy laws and regulations

4. Information Sharing

We may share your information with:

• Qualified language instructors for educational purposes
• Service providers who assist with platform operations
• Payment processors for secure transaction handling
• Legal authorities when required by Canadian law

We never sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your information, including encryption, secure servers, and regular security audits. However, no method of transmission over the Internet is 100% secure.

6. Your Rights (Canada)

Under Canadian privacy law, you have the right to:

• Access your personal information
• Request corrections to inaccurate data
• Withdraw consent for certain data processing
• Request deletion of your personal information
• File a complaint with privacy authorities

7. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. Course records may be kept for academic verification purposes as required by Canadian educational standards.

8. International Transfers

Your data is primarily stored and processed in Canada. Any international transfers are conducted with appropriate safeguards to protect your privacy rights.

9. Children's Privacy

Our services are designed for learners 16 and older. For younger students, we require parental consent and implement additional privacy protections.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: privacy@polyglotpro.ca
Address: PolyglotPro Language Academy
123 Learning Street, Toronto, ON M5V 3A8, Canada
Phone: 1-800-LINGUA-1

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